--- title: "Enterprise · Frazer" description: "Frazer for your company: run it on your servers, on Frazer servers, or as Frazer Private on any box. Support, service levels and the documents your review needs." url: https://frazer.ai/enterprise index: https://frazer.ai/llms.txt tokens: 1469 --- > For agents: every page on frazer.ai is indexed at https://frazer.ai/llms.txt. # Enterprise · Frazer **Enterprise** frazer.ai # Frazer for your company. Your servers, ours, or fully private. Bring the servers you own, rent Frazer servers, or run Frazer Private on any box under an annual license. Your identity provider, every write on the record, and spend that pauses instead of surprising you. [Talk to us](https://frazer.ai/contact?topic=enterprise) [Security and trust](https://frazer.ai/security) 01 · Ways to run it Fig. 1 ## Three ways to run Frazer. One release, wherever it runs. Where the control plane sits, where your workloads run, and who looks after the hardware. **Fig. 1** Where the control plane and your workloads run Frazer Private on request - ### Your servers Your workloads run on servers you own or rent; Frazer runs the control plane. Connection Servers dial out to Frazer; no inbound ports You run Hardware, power, firmware Frazer runs OS image, control plane, isolation - ### Frazer servers Dedicated servers by the month, or the Frazer fleet by the second. Where us-virginia1, Vint Hill, Virginia Before and after Burn-in before, wiped before reuse Frazer runs Everything below your workloads - ### Frazer Private · On request The whole of Frazer on your boxes, from the same release and installer as the hosted service. Network Air-gapped installs supported License Annual, verified offline Agreement A full commercial agreement 02 · Included ## What every organization gets. Whichever way you run it. - ### Every write on the record Plans, revisions and an audit entry for people, agents and Frazer itself. - ### Spend in plain view Budgets on the forecast; caps pause new spend and never delete. - ### Open source inside Only redistributable open-source components; no source-available licenses in the product. - ### Your identity provider SSO, SCIM and built-in roles; agents act on behalf of a person. - ### Status that survives us frazerstatus.com runs off-platform; an infra log of our own incidents. - ### Security Center in every organization On by default, with nothing to install. Compliance evidence export is the Business plan. - ### Staff access on your record Our staff reach your data only with your consent or a recorded break-glass reason, and every action is in your audit log. 03 · Support and service levels ## Who to talk to, and what we promise. The numbers are in your order form. Email [support@frazer.ai](mailto:support@frazer.ai) Support cases Open and follow them in the console, the CLI or over MCP. Response times By severity, with the targets set in your order form. Service levels The [Service Level Agreement](https://frazer.ai/legal/sla) covers the console and API at 99.9% a month, and your order form can add more. When one is missed, the credit is computed from our own probes and metering and applied automatically, with no claim to file. Status [frazerstatus.com](https://frazerstatus.com), off our platform, per region and service. Incidents If one affected you, owners and security contacts get an email with the [infra log](https://frazer.ai/infra-log) write-up. 04 · For your review ## The documents your review needs. Ask for any of them before you sign. - [### Security and trust How Frazer keeps you secure, and how we run it.](https://frazer.ai/security) - [### Data Processing Addendum Signed in the console; no sales call](https://frazer.ai/legal/dpa) - [### Sub-processors Every company that processes your data, why, and where](https://frazer.ai/legal/subprocessors) - [### Data locations Where each product stores data, per region](https://frazer.ai/legal/data-locations) - [### Service Level Agreement Uptime, and credits without a claim](https://frazer.ai/legal/sla) - [### Terms of Service The agreement for using Frazer](https://frazer.ai/legal/terms) - [### AI Terms Agents, models, outputs, and no training](https://frazer.ai/legal/ai) - [### Privacy Policy No cookies, no third-party trackers](https://frazer.ai/legal/privacy) Questions ## Enterprise, answered. Can we run Frazer entirely on our own hardware? Yes. With your own servers, your workloads run on your hardware and Frazer runs the control plane; the servers dial out, with no inbound ports. Frazer Private, on request, puts the control plane on your boxes as well, air-gapped if you need it. What happens if a Frazer Private license expires? You get 30 days of grace, then a restricted mode. Nothing that is running stops, and no data is deleted. How do upgrades work on Frazer Private? Private follows the same releases as the hosted service. The three newest minor versions are supported, with monthly patches, and the installer upgrades one minor at a time. A release runs on the hosted service for two weeks before it reaches Private. Is there an SLA? Yes. The published [Service Level Agreement](https://frazer.ai/legal/sla) covers the console and API at 99.9% a month, and your order form can add service levels and support response targets. When a monthly service level is missed, the credit is computed from our own probes and metering and applied automatically; there is no claim to file. Is Frazer audited or certified? Not yet. It is too early, so we make no audit or certification claims. When we have reports, they will be on [Security and trust](https://frazer.ai/security). ## Pay for what we manage. Not for what you own. [Talk to us](https://frazer.ai/contact?topic=enterprise) [See pricing](https://frazer.ai/pricing)